rules of a rainy day

rule one: you must wear comfortable clothing.

rule two: you must sip coffee/tea/hot beverage throughout the day.

rule three: you must get to the highest possible window and take in the view.

rule four: you must curl up with a good book & inevitably your dog.

rule five: you must enjoy the day and give thanks for the nourishment.

customer service.

working in a coffee shop, i know about coffee, where the beans from, even one of the owners of the farm in Nicaragua. I know about espresso drinks, latte art, and microfoam. 

However what seems to baffle me is the customers. 

They walk in, become romanced by the scene of the place, and then decide to look off into the distance. 

Now my job in not just to pop that little bubble of theirs, but to do it with finesse, style, and charm. 

I ask the customer what they want.

........(no reply)......

I stand and wait patiently. 

........(no reply).......

I make a recommendation based on my assessment of them.

......(no reply).....

"I make a killer latte."

......(no reply)......

Here is the fork in the conversation...er... monologue rather.

I can either:

(a) walk away, leaving whatever they want to be gotten by chance.

(b) reach across the counter and shake them back into reality.

(c) continue to wait.

(d) make myself a latte, warm up a croissant, enjoy and hope they follow suite. 

hmm...choices choices. 

I know what I want to do, also what I have to do....